The Particular participant from Australia tried out in order to pull away €400 from Platincasino yet faced concerns along with confirmation. Despite submitting their IDENTITY in add-on to evidence regarding home, typically the bank account statement in addition to down payment invoices they will supplied had been turned down. Typically The casino asked for a downpayment receipt with regard to a transaction that will didn’t occur. The Complaints Staff intervened, and right after communication along with the particular online casino, it had been confirmed that typically the gamer’s bank account was today completely validated, in inclusion to long term drawback demands should move forward without having issues. However, the situation was ultimately turned down credited to be able to the particular participant’s absence of reply in order to additional questions.
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The player portrayed aggravation above the particular absence associated with communication through the on line casino plus the contradictory information obtained regarding typically the deposit position. Following several attempts in buy to resolve the problem, the online casino verified that the particular downpayment had recently been turned down and might be automatically came back in purchase to typically the payment supplier. The Particular participant had been recommended in buy to wait for the particular cash to end upwards being came back, plus in the end, the particular complaint had been marked as solved at the particular participant’s request. The Particular gamer coming from Spain faced repetitive cancellations associated with their particular €900 withdrawal, regardless of possessing directed typically the asked for paperwork with regard to confirmation.
- Following the particular casino’s request, the particular participant had confirmed that typically the problem had been solved plus the trouble along with Platincasino had been settled.
- This Specific circumstance had recommended a absence regarding responsible gambling methods through typically the casino.
- The Particular participant from Germany attempted to withdraw €250 through Platincasino, just in order to have the drawback terminated plus the account erased, citing a policy against getting multiple balances.
- Right After successful plus seeking a drawback, the particular on range casino experienced canceled it and shut typically the accounts, citing a infringement regarding terms because of in order to numerous energetic balances.
- This Specific led to become capable to a hold off regarding more than three days, ensuing inside typically the player betting aside all the profits because of to become in a position to addiction.
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Typically The complaint had been after that considered fixed, pending affirmation of the prosperous drawback by simply typically the gamer. At Online Casino Master, users may level in addition to overview on-line internet casinos by simply sharing their special activities, views, and feedback. We All figure out typically the total customer comments rating centered on the particular participant feedback submitted to be in a position to us. Anytime we overview on the internet internet casinos, all of us thoroughly study each and every casino’s Phrases plus Circumstances in inclusion to assess their particular fairness. Using into account all factors in our overview, Platin Online Casino provides scored a Protection Index of Several.just one, representing a Higher benefit.
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Typically The participant from Luxembourg successfully withdrew cash 2 times coming from Platincasino yet will be today not able to sign in to his bank account due to end upward being capable to a request with regard to extra files. He Or She has submitted typically the asked for files but has not obtained any kind of reply through typically the casino plus will be looking for logic upon the situation in add-on to a return regarding his profits. Typically The gamer from Australia attempted to withdraw €250 through Platincasino, only to have got his disengagement canceled plus his bank account deleted, citing a policy against possessing multiple accounts. He has been unaware regarding a 2nd account and mentioned of which presently there had already been zero concern in the course of the debris until he attempted in buy to pull away. Typically The player from Germany had already been waiting with consider to a withdrawal for less compared to two several weeks.
He Or She attempts assistance inside getting the misplaced funds refunded and serious concern associated with the circumstance inside handling the dependency. The Particular complaint has been turned down as the participant may not supply any kind of facts associated with their self-exclusion. The Particular player from Philippines is dealing with problems along with a drawback, as he or she is required to add a good outdated credit cards that will no more is present.
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He experienced over 5000 Canadian money in profits that will he or she couldn’t gather because of to this concern. The Problems Team had attempted to investigate the particular issue, inquiring the particular participant a amount of clarifying queries. Nevertheless, the player performed not reply to these varieties of queries within the particular offered time frame. As a effect, we all have been not able to become capable to research further plus experienced in purchase to reject the particular complaint. Typically The gamer through Australia had noted a great concern wherever, following using a bonus in inclusion to successful 10,1000 Euros, the drawback has been cancelled, profits have been capped, and Several,five hundred Euros have been subtracted from his bank account. The Particular casino got said of which typically the added bonus regulations applied actually after wagering was finished, yet may not offer typically the related Terms plus Circumstances.
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The Particular gamer through The Country Of Spain has been not able in buy to take away the woman winnings associated with 4 hundred euros right after the girl bank account had been permanently blocked. In Revenge Of offering brand new lender details and a certificate associated with ownership, the casino asked for verification for old credit cards she will zero longer possessed. The Particular Problems Group knowledgeable her that the situation was declined because of to be in a position to the particular absence of reply through typically the participant in order to their inquiries, which prevented further investigation or solutions. Typically The participant maintained the option to reopen the complaint within the particular future.
The Particular player coming from Finland, who got self-excluded within 2020 credited to be capable to wagering problems, noted of which the woman reopened account had led to an €800 loss, in spite of in no way getting required a reopening. The Girl experienced documented weak conversation with typically the casino, along with continual issues within reaching customer support. Typically The player experienced said that will the lady delivered a good e-mail asking for typically the drawing a line under of the woman account about November 6, 2023, but the on line casino denied getting received any sort of such email. Right After a thorough overview and several exchanges among the player, the online casino, and the particular Problems Group, the online casino got determined in order to return the participant’s loss. Typically The player got confirmed invoice of the particular return, in inclusion to the issue got already been solved. The participant from Sweden, that had been determined being a betting addict, experienced documented deficits associated with €26,500 within a single day. newlineHe had claimed of which regardless of displaying indications associated with distress in addition to requesting with respect to a bonus in order to recuperate the deficits, the casino did not get involved.
- The complaint has been declined as typically the player may not supply any evidence of the self-exclusion.
- This dedication to responsible betting displays the particular casino’s determination in buy to typically the well-being of the participants.
- The player provides decided to end seeking the complaint plus we all possess turned down it.
Typically The situation was resolved after the on range casino agreed to a handbook move, and the player confirmed that the particular cash had came in their account. Typically The complaint has been noticeable as resolved by typically the Problems Staff, that expressed appreciation regarding the particular gamer’s cooperation. The gamer through Brand New Zealand had earned 67k EUR nevertheless experienced troubles together with typically the withdrawal process on Platinum eagle on line casino. In Revenge Of possessing complied along with the particular on line casino rules, numerous drawback demands via Skrill had been declined for unidentified factors in inclusion to typically the supplied choices had been not necessarily adequate.
Despite two successful record verifications, the girl disengagement requests experienced already been continuously cancelled. Every time, the particular on range casino’s support team had assured her that everything has been proper in inclusion to suggested the girl to attempt once again. The gamer got been within typical make contact with along with numerous support staff, guaranteeing the woman accounts has been within buy just before each brand new withdrawal attempt. We had attempted to end up being able to assist, yet credited in buy to the gamer’s absence of response to be in a position to our inquiries, all of us have been not able in buy to more check out the make a difference.
The Particular player coming from Germany got manufactured a deposit at Platincasino in add-on to efficiently validated the account yet faced a cancellation of his preliminary disengagement associated with seven hundred euros. Right After obtaining no response to the questions, he or she attempted a second withdrawal regarding 650 euros, worrying it might likewise end up being reversed without justification. The concern was solved when the particular participant acquired their drawback after re-uploading confirmation documents. Nevertheless, a new issue arose regarding a reward deductions in the course of game play, which usually typically the Problems Staff could not necessarily check out more due to a absence associated with response from the particular participant. The participant from Sweden experienced issues withdrawing money through Platincasino regardless of possessing authorized KYC paperwork plus generating several withdrawal requests to various lender accounts. Just About All withdrawal efforts, made given that October thirteenth, 2024, were turned down without clear communication through the on collection casino.
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Typically The participant required the particular return regarding his cash in add-on to noted sensation defrauded. Typically The problem was solved as the particular participant had been eventually able in purchase to entry the games in add-on to perform together with their deposit, although he expressed dissatisfaction along with the particular on line casino in inclusion to decided to end additional wedding. The player from Australia got required bank account closure three days and nights back, nevertheless their email experienced not necessarily already been processed, plus this individual had recently been ignored inside survive conversation. He Or She also sought a refund of all debris manufactured, as this individual can not really suspend the accounts or restrict deposits. The issue continued to be uncertain due to typically the player’s lack regarding response to the particular Problems Staff’s questions in addition to simple guidelines, producing inside the seal of the particular complaint for typically the time getting.
The Particular participant from Australia at first won at Platincasino but has been later educated of which a program problem got changed the girl balance from sixty-five,500 euros to 12,1000 euros. Following the lady attempted to pull away 2 sums regarding four,1000 euros in inclusion to three or more,500 euros, the girl withdrawals remained impending, in addition to she eventually misplaced entry to the woman bank account. The Particular Complaints Team conveyed together with Platincasino regarding her concerns, which includes the particular lack of entry in purchase to the girl account plus typically the need with respect to transaction history. Eventually, the particular player decided in purchase to close typically the complaint as declined, articulating dissatisfaction with the particular absence associated with conversation from the on range casino. The Particular player from Sweden got self-excluded completely through Platincasino in 2021 because of to a wagering addiction nevertheless got considering that gambled once more right after his block was removed with out explanation. This Individual inquired concerning the chance associated with recovering their misplaced money.
- The player from Finland, that got self-excluded within 2020 credited to gambling issues, noted that the woman reopened account got led to be capable to an €800 damage, regardless of never ever having asked for a reopening.
- The participant’s unable in order to attain the online casino since it is usually not really receptive.
- The Girl got earlier been confirmed in addition to got approached typically the financing section yet experienced problems along with live chat and e mail responses.
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Typically The player through Germany had posted a disengagement request fewer as in contrast to a couple of weeks prior to calling us. The participant came across concerns as the main bank has been not really backed simply by the particular casino, demanding him in order to create a Mifinity bank account with respect to withdrawal, which often had been having verification. Regardless Of extended communication, typically the gamer did not respond to be capable to a muslim queries, leading us in order to decline the particular complaint credited to not enough details for more analysis.
Unfortunately, all typically the cash possess been enjoyed in add-on to lost while waiting with regard to the particular KYC method to be capable to become finished. We declined this specific complaint as typically the funds have been performed prior to we can get involved. The Particular participant coming from Philippines is usually having difficulties pulling out winnings because of to become able to incomplete confirmation. The Particular participant provides made the decision to end upward being able to end pursuing the particular complaint and we have got declined it. The player afterwards verified that will this individual received typically the award roughly one week following typically the conclusion associated with typically the platincasino competition. The gamer through Austria is usually complaining about typically the lengthy verification method.
This may noise like a bummer, but it’s crucial to take note that will this specific requirement is usually a trademark associated with a significant on range casino of which aspects anti-money laundering needs. In Purchase To more assist gamers, Platin Casino provides a extensive FREQUENTLY ASKED QUESTIONS section upon their particular web site. This resourceful area addresses a wide variety associated with typical concerns plus provides in depth responses, enabling players to discover solutions in buy to their own questions with out getting to attain out there to consumer assistance.
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